eSolutions can provide you with PM, extended warranty, or replacement maintenance contracts for your data collection and identification hardware.

• Zebra Printers

Zebra offers four levels of service plans to meet your specific needs:

• ZebraCare Standard - The standard ZebraCare package covers all labor and parts (excluding printheads, accessories, and batteries), cleaning and adjustment, and preventative maintenance at no additional cost – with a three- to five-day turnaround.
• ZebraCare Advantage - ZebraCare Advantage includes all the features of the Standard package PLUS a two-day or better turnaround on all corrective maintenance. And FREE firmware upgrades upon request.
• ZebraCare Advantage Overnight - All the features of ZebraCare Advantage, plus free next-day return shipping.
• ZebraCare Advantage Plus - With ZebraCare Advantage Plus, Zebra will maintain a pool of up to 6 percent of your inventory at our facility for same-day exchange and free overnight shipping. Repaired units are returned to your inventory for future replenishment needs. Includes monthly activity reports

• Symbol/Motorola Products

Setting a new standard for service

Every day, you count on Motorola mobile computers to keep your business running efficiently and cost-effectively. Now, you can protect your Motorola mobile computers against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today — Service from the Start with Comprehensive Coverage.

This unique offering provides seamless coverage at the right price, delivering expanded services at a lower cost-per-year. No matter where in the world you are located, our global support infrastructure ensures fast and dependable turnaround times and prompt telephone technical support. Count on Service from the Start with Comprehensive Coverage for maximum uptime and maximum investment protection for your Motorola mobile computers. Now that's true peace of mind.

You're covered

Crack the display? No problem. Scratch the outer casing? No problem. Damaged exit window? No problem. Service from the Start contracts offer comprehensive coverage at no additional cost to protect you from the unexpected. Our plans cover normal wear and tear, as well as repairs to displays, touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage. At Motorola, we don't focus on how it happened, but on how to get you up and running as soon as possible.

Choose your turnaround time

With Service from the Start with Comprehensive Coverage, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan. The Bronze service plan offers repair service with a three-day in-house turnaround and a four-hour response time for escalated support calls. Or, you can upgrade to the Gold service plan for a two-hour response time for support calls and advance replacement — including configuration, loading of your applications, and charging of the battery so your replacement units are ready to go, right out of the box. Whichever plan fits your needs, you’ll get multi-year complete repair coverage, eliminating ‘surprise’ repair costs and providing the investment protection you need to reduce your total cost of ownership — true business value.

Convenient Web-based repair request

You can initiate repair quickly and easily, with anywhere anytime convenience. Just log on to our online repair system* to request a Return Material Authorization (RMA) number, print out the shipping documents, and you're on your way. Motorola technicians expertly repair your equipment to original factory specifications and like-new condition.

Integrated total support plan

Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses: web self-service, telephone support, service center and optional onsite repair — all backed by our global support infrastructure and proven expertise. When you choose Motorola, you get industry leading response times and a level of expertise only 'direct-from-the-manufacturer' service can offer. And by centralizing our service centers, we’ve achieved the significant cost-savings required to provide you with more — for less: very competitively priced service plans with extended coverage offerings.

• Microscan Bar Code Scanners

Service Contracts
You rely on your automated scanning system to operate at its peak. Any down time can be critical to the bottom line. With a Microscan service contract you enjoy the convenience of unlimited protection for a fraction of the standard depot repair charge when you purchase a service agreement with your scanner.

Our service contracts are no fuss, comprehensive, and they deliver. It's that simple.

Whatever service contract you choose, you'll enjoy: 
- The option of standard, expedited or 24-hour turnaround 
- Unlimited repairs at no extra cost 
- Top quality service from factory trained technicians 
- Low rate coverage 
- Free helpdesk support 
- Free software upgrades (note: software upgrades are not on a replacement basis) 

Contact Options
24-hour Exchange Contract
The ultimate peace of mind contract! This is the hands-down choice if zero down time is vital to your needs. We ship you a replacement unit within 24 hours-guaranteed.

Expedited Contract
The Expedited support agreement provides quick turnaround for scanners shipped to Microscan repair. Scanners are repaired and tested within 3 to 5 working days.

Standard Coverage Contract
This no nonsense contract provides unlimited coverage subject to our standard depot repair schedule. It's a good option for those who like the idea of being fully protected yet don't require expedited service. 

Terms and Conditions
Microscan service contracts cover all parts and labor necessary to make your equipment fully operational. All returns must occur within the time period called out in the contract. The contracts do not cover:

- failures caused by alterations in the equipment, accidents, neglect, or misuse, 
- failures caused from failed or inadequate environmental conditions (these include, but are not limited to, electrical power, air conditioning, and humidity control), or 
- any failure caused by conditions beyond ordinary use, including a customer's failure to provide and maintain a clean operating environment or to follow the instructions set forth in the Microscan user's manual detailing how to properly clean and operate the equipment.